EXCHANGE AND REFUND

Does Aizo offer refunds?

  • We have a REFUND policy.

How can I exchange my order?

  • Online:
    • All products purchased from aizoscloset.com can be exchanged if they are in their original state (packaging/tags/motifs/embroideries intact) and with the original receipt.
    • To have your article exchanged, please email your order number along with images of the product and the reason for exchange to help@aizoscloset.com within 14 days of purchase.
  • Accessories are non-exchangeable.
  • Strictly NO EXCHANGE POLICY for sale/discounted items unless a valid reason:
    • Wrong size
    • Damaged/defected article
    • Incomplete package
    • Different article
  • Items damaged/defective after use will not be considered under the exchange policy.

What is the timeline for the exchange policy?

  • An exchange will be processed within 14 working days of receiving and assessing the product by our team.

How will my money be reimbursed?

  • Aizo does not offer refunds, articles can be exchanged with desired items worth the same price as the article to be exchanged. However, if a customer has received a damaged article then, a customer can choose to have the same article re-shipped, or a voucher worth the price of the article can be issued. You will be notified via email.

What should I do if the voucher amount is incorrect?